Remote Co-ordinator

Apogee is Europe’s largest independent managed services provider of print, document and process technology. Our reputation as the first choice provider for multi-vendor print technology and service is built on the unique approach we have taken to Managed Services, pro-actively monitoring our clients to maximise uptime, and the innovation we employ to maintain a portfolio of services which differentiate us. We also provide Digital Document Services which includes an in-house team of fully qualified engineers who provide true 24/7 outsource print capabilities. We are the only UK Company specialising in the provision of both in-house and outsource complete document solutions. Purpose of the role: The Remote Co-ordinator focuses on administering Multi-Functional Device / Printer monitoring software installed on client networks. Responsibilities: -Installing remote monitoring software in conjunction with customer IT teams -Liaising with customers via telephone, email and live chat -Reconcile information between various systems and client networks -Process toner batches for ordering -Liaising with clients to maintain monitoring software Person Specification: -An analytical eye with good attention to detail -Good organisational skills -Good knowledge of the Microsoft Office suite with a focus on Excel -Must be able to work both in a team and be able to use their own initiative -A very good telephone manner with both internal and external clients. Useful but not essential: An understanding of networking (IP addressing and Firewalls) Previous experience in an administration or helpdesk role. Work Pattern: Monday – Friday 8:00am – 6:00pm Closed Weekends and Bank Holidays

Category :Customer Services

Location: Maidstone, Kent ,United Kingdom


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