Customer Service Advisor

Apogee is Europe’s largest independent managed services provider of print, document and process technology. Our reputation as the first choice provider for multi-vendor print technology and service is built on the unique approach we have taken to Managed Services, pro-actively monitoring our clients to maximise uptime, and the innovation we employ to maintain a portfolio of services which differentiate us. We also provide Digital Document Services which includes an in-house team of fully qualified engineers who provide true 24/7 outsource print capabilities. We are the only UK Company specialising in the provision of both in-house and outsource complete document solutions. Purpose of the role: The Customer Service Advisor acts as a first point of contact for customers within our Service Operations Centre in Maidstone. Responsibilities: -Dealing with and re-directing customer enquiries as appropriate -Logging of all toner and service calls on our internal system (CBS) -Daily communication with customers to update on outstanding service calls / return to fix queries -Ensuring that agreed escalation and service processes are adhered to -Internal communication within a number of in-house teams to ensure every customer receives first class levels of service and accurate information Person Specification: -A professional attitude -Excellent communication skills, both written and verbal -An attention to detail and commitment to accuracy -Flexible and career minded. Work Pattern: Monday – Friday 8:00am – 6:00pm Closed Weekends and Bank Holidays

Category :Customer Services

Location: Maidstone, Kent ,United Kingdom

Salary:

To apply for this job please visit the following URL: http://www.cv-library.co.uk/job/205839279/Customer-Service-Advisor?s=100975 →

Related Jobs
  • Permanent
    London

    Email Marketing Campaign Executive – London (West End) – £34,000 per annum James Chase Solutions is currently looking for an Email Marketing Campaign Executive to work for a highly-successful international marketing agency in central London.
  • Permanent
    Swindon

    For the role of Commercial Gas Engineer (Swindon), we respectfully request that you read the advert in its entirety to ensure you have the required skills listed within the candidate requirements, prior to making an application. The Client; A dynam
  • Permanent
    Coventry

    My client is an EU leader in the supply of Health Care Products with manufacturing locations in Europe and a brand that is sold in 80 countries across the world. They have a strong reputation for supplying superior quality products to the private and

Leave a Reply

Your email address will not be published. Required fields are marked *